Next-gen.biz has requested an explanation from Microsoft about the overheating problem and this was their response:

“The vast majority of Xbox 360 owners are having an outstanding experience with their new systems,” a spokesperson tells Next Generation. “We?ve received a few isolated reports of consoles not working as expected. The call rate is well below what you?d expect for a consumer electronics product of this complexity. As a percentage of the total number of Xbox 360 systems already in the field, these calls represent a very small fraction. That being said, there is no systemic issue with Xbox 360. Each incident is unique and these customer inquires are being handled on a case-by-case basis. Ultimately, customer satisfaction is our highest priority. Anybody having an issue with their Xbox 360 console should call 1-800-4 MY XBOX immediately so that we can help, or visit www.xbox.com/support.”

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