PS3 warranty voided by surge protector
Posted on
October 17th, 2007
by
PS3Vault
A member of the Playstation forums called up Sony regarding his four month old PS3 which had turned into a brick, with the trouble starting back a while ago when the system would just shut off. However, the Playstation rep wasn’t interested in all that, as soon as he heard the gamer had used a high quality power surge protector, the rep remarked ‘okay great, Sony can fix it right up for you for $150′ as the year-long warranty was voided by the surge protector.
Filed under: Main
I just checked my playstation 3 safety and support guide as well as the quick reference.
They don’t mention anything about surge protectors.
I also checked the user agreement online.
Nothing there either.
I then called customer support. The person helping me on the phone was a bit stunned and said he didn’t know of any such anti-surge protector regulation. I had him connect me to his manager who claimed that this was not true, that surge protector use in conjuction with the ps3 did not void the warranty. I had him connect me to the legal department who also assured me it was not true.