first of all, i work for blockbuster. and this is not a reciept, it is a printout of the customers history. these histories are not to be given to customers. that is the persons only mistake. we put those comments to alert other employees in the store and at other stores when some customers do things that seem shady. people pull crap to get us to give them free stuff all the time, and it makes us as employees look really bad. we can even get fired if it happens enough. without these comments, we can't keep track of when customers pull this crap, so then we can never put a stop to it. yes she could have chosen other words, but with how many websites there are out ther on how to "scam the system" and things like that, we have to protect our asses. plus it is MANDATORY to leave comment after every credit.