Since the release of Rock Band, one if this years’ biggest hits, gamers have been reporting technical difficulties regarding the guitar that came in the bundle.

The most common problem is that after only a few hours of play, the guitar may stop registering down strums. Since then EA has released a patch in an attempt to fix the problem, though users have still reported errors.

Since the patch did not fix the problem, , EA is sending out replacement guitars if a user requests one. EA, however, has been slow in sending out the replacement guitars.

In order to maintain their customers goodwill, Electronic Arts has issued a letter to the fans apologizing for the slow rate of mailing out replacement guitars. In this letter they also reveal something that may shock a few people, especially since this is coming from EA. The letter reads as follows:

Greetings Rocker,

“Congratulations on your purchase of Rock Band!

After reviewing our records, we see that your recent request for a replacement guitar has been subject to an unacceptably long delay due to a late shipment from our manufacturer.

By the time you receive this, your replacement guitar should be on its way to you. However, the Rock Band team is committed to providing a world-class customer experience and we do not believe we have met this commitment in connection with your request. As a token of our appreciation for your patience and understanding, we will be offering you a FREE EA game. Details will follow shortly.

We are sorry if your first experience with Rock Band has not met your expectations. We hope our gift will show you how committed we are to your satisfaction.

Thank you,

The Rock Band Team”

So, EA is giving away a free game to compensate their customers for the long delay in guitar replacement. While Electronic Arts doesn’t say which game it is (hopefully something you actually want), this is an interesting development and hopefully one that will keep the franchise going and its customers happy. We’ll let you know when we find out what game it is.

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